Privacy Policy

Privacy Policy

Last updated: 11 September 2026

About this Privacy Policy

GoInspect Pty Ltd A.C.N. 617 630 814 (GoInspect, we, us or our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

  • visit goinspect.com.au;

  • request a quote;

  • book or enquire about an inspection;

  • engage us to provide building inspection or related services;

  • receive or are included in an inspection report;

  • communicate with us by telephone, email, website form or other means; or

  • otherwise deal with GoInspect.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The type of personal information we collect depends on how you interact with us and the services you request.

What personal information do we collect?

We may collect information including:

  • First and last name

  • Email address

  • Telephone number

  • Residential, property or inspection address

  • Billing details

  • Company or business name

  • Builder details

  • Site supervisor or construction manager details

  • Buyers agent details

  • Property owner or purchaser details

  • Property and construction information

  • Inspection dates and booking information

  • Information provided through our quote calculator, booking forms and contact forms

  • Communications between you and GoInspect

  • Photographs taken during inspections

  • Inspection reports and defect information

  • Information relating to quotes, invoices and payments

  • Information provided when making an enquiry or complaint

When you use our Website, we may also automatically receive technical information such as your:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate location derived from technical information

  • Date and time of Website activity

  • Cookie and similar technology information

We only collect information that is reasonably necessary for our business activities and services.

Property photographs and inspection information

Building inspections involve photographing properties, building elements, defects and completed work.

Inspection photographs are generally intended to document the condition of the property rather than individuals. However, photographs may occasionally contain personal information or incidentally capture people, possessions, documents or other identifying information.

Where practical, customers should remove or secure private, confidential or sensitive items before an inspection.

Inspection photographs and defect information may form part of the inspection report and may be provided to relevant parties involved in the building or rectification process.

Sensitive information

We do not ordinarily need to collect sensitive information such as information about a person’s health, ethnicity, religion, political opinions or sexual orientation.

Please avoid providing sensitive personal information unless it is reasonably necessary for your dealings with us.

If sensitive information is provided to us voluntarily or incidentally, we will handle it only as reasonably necessary and as permitted by applicable law.

How do we collect personal information?

We usually collect personal information directly from you when you:

  • use our Website;

  • complete our online quote calculator;

  • submit a booking or enquiry form;

  • contact us by telephone or email;

  • book an inspection;

  • provide information relating to a property;

  • attend an inspection;

  • communicate with our inspectors; or

  • otherwise engage our services.

We may also receive personal information from third parties where reasonably necessary to provide our services.

These third parties may include:

  • Builders

  • Site supervisors

  • Construction managers

  • Property developers

  • Buyers agents

  • Real estate agents

  • Property owners

  • Purchasers

  • Building managers

  • Body corporates

  • Contractors and subcontractors

  • Other persons authorised to provide information relating to an inspection

For example, a buyers agent may provide their client’s details when arranging an inspection, or a homeowner may provide their builder’s email address so we can coordinate site access and send the inspection report.

Online quotes

Our Website includes an online quote calculator.

When you use the calculator, we may collect information such as the property type, size, location and other details required to calculate the inspection price.

We use this information to provide an indicative or applicable inspection price and assist with your booking.

How do we use personal information?

We may use personal information to:

  • Provide quotes

  • Process bookings

  • Carry out building inspections

  • Prepare inspection reports

  • Identify and document defects

  • Contact customers about inspections

  • Coordinate inspection access

  • Communicate with builders and site supervisors

  • Communicate with buyers agents and other authorised representatives

  • Send inspection reports

  • Carry out re-inspections

  • Provide builder and developer quality assurance services

  • Manage multi-residential inspection projects

  • Issue invoices and process payments

  • Maintain business and accounting records

  • Respond to enquiries and complaints

  • Improve our Website and services

  • Analyse Website use and performance

  • Maintain the security of our Website and systems

  • Meet legal, regulatory, insurance and business requirements

  • Protect our legal rights

  • Communicate with you about our services where permitted by law

We may also use de-identified or aggregated information for business analysis, reporting, service improvement and statistical purposes.

Who may we disclose personal information to?

We may disclose personal information where reasonably necessary to provide our services.

Depending on the circumstances, this may include disclosure to:

  • The person who booked or paid for the inspection

  • Property owners or purchasers

  • Builders

  • Site supervisors

  • Construction managers

  • Property developers

  • Buyers agents

  • Authorised representatives

  • Contractors and subcontractors

  • Professional advisers such as accountants, insurers or solicitors

  • Information technology and website providers

  • Cloud storage and software providers

  • Email and communication providers

  • Payment processors

  • Accounting and administration providers

  • Government authorities or regulators where required or authorised by law

We do not sell personal information to advertisers or data brokers.

Sending reports to builders

Where a builder’s email address has been provided, we will usually send the completed inspection report directly to the builder or nominated site contact as part of the inspection service.

The report is also provided to the customer as applicable.

If the builder’s email address has not been provided, the customer may forward the report to their builder.

Inspection reports may contain the property address, photographs and information about defects and building work.

Multi-residential projects

For multi-residential projects, personal information may be collected and used as part of managing large-scale defect and quality assurance programs.

Information may be organised within our reporting systems by:

  • Project

  • Building

  • Level

  • Apartment or dwelling

  • Location

  • Responsible trade

  • Defect type

  • Inspection status

  • Rectification status

Relevant information may be provided to builders, developers, construction managers and subcontractors where necessary to manage inspections and defect rectification.

We only disclose information that is reasonably necessary for the relevant project purpose.

Contractors and inspectors

GoInspect may use employees, contractors or appropriately qualified inspectors to provide inspection services.

Where necessary, these persons may receive customer, property, booking and inspection information so they can perform the services requested.

We expect persons working on behalf of GoInspect to handle personal information appropriately and only for authorised business purposes.

Payments

If you make a payment for our services, payment information may be processed by a bank, merchant facility or third-party payment provider.

We do not require full payment card information to be retained by GoInspect where payment processing can be performed securely by the relevant payment provider.

Payment providers may have their own privacy policies governing how they process payment information.

Cookies and Website analytics

Our Website may use cookies and similar technologies.

Cookies are small files or identifiers stored on your device or browser that can help websites function correctly and provide information about Website use.

We may use cookies and similar technologies to:

  • Operate Website features

  • Remember preferences

  • Understand Website traffic and usage

  • Measure Website performance

  • Improve Website functionality

  • Protect the Website from misuse

  • Measure the effectiveness of advertising or marketing where applicable

Some cookies may be provided by third-party technology, analytics or marketing providers.

You can generally control or disable cookies through your browser settings. Disabling some cookies may affect the operation of parts of the Website.

Website analytics

We may use analytics services to understand how visitors use our Website.

These services may collect information such as IP addresses, device information, browser information, pages visited and interactions with the Website.

Analytics information helps us understand how our Website is being used and improve our services and Website experience.

Direct marketing

We may use your contact information to communicate with you about GoInspect services where you have consented to receive those communications or where otherwise permitted by law.

You can opt out of marketing communications at any time by:

We may still send communications that are necessary to provide services you have requested, such as booking confirmations, inspection information, invoices and reports.

Overseas storage and service providers

Some technology, cloud storage, website, communication, analytics or software providers we use may store or process information outside Australia.

The locations in which information is processed may vary depending on the service provider and their infrastructure.

Where the Australian Privacy Principles apply and personal information is disclosed to an overseas recipient, we will take reasonable steps as required by applicable privacy law.

Where it is practicable to identify the countries in which overseas recipients are located, we will update this Privacy Policy accordingly.

If you would like further information about the location of a particular service provider used in connection with your information, contact us at contact@goinspect.com.au.

Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and system involved, these measures may include:

  • Access controls

  • Password protection

  • Secure website connections

  • Appropriate cloud and software providers

  • Device and system security

  • Limiting access to persons who require information for legitimate business purposes

  • Business procedures for handling customer and inspection information

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We therefore cannot guarantee the absolute security of information transmitted electronically.

Data breaches

We take privacy and information security incidents seriously.

If we become aware of a suspected data breach, we will assess the incident and take reasonable steps to contain and address it.

Where the Notifiable Data Breaches scheme or another legal notification requirement applies, we will comply with the applicable notification obligations.

How long do we keep personal information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, insurance, contractual and business obligations.

Building inspection records and reports may need to be retained for an extended period because they can remain relevant to construction work, defect rectification, warranty matters, disputes or legal requirements.

When personal information is no longer reasonably required and we are not required to retain it, we will take reasonable steps to destroy or de-identify it.

Accuracy of personal information

We take reasonable steps to ensure personal information we hold is accurate, complete and up to date where required for the purposes for which it is used.

You can help us by advising us if your contact or other personal information changes.

Accessing your personal information

You may request access to personal information we hold about you.

To request access, contact:

Privacy Officer
GoInspect Pty Ltd
Email: contact@goinspect.com.au
Phone: (07) 3063 0793

We may need to verify your identity before providing access.

In some circumstances, applicable law may allow or require us to refuse access to some information. Where appropriate, we will explain the reason for refusing access.

Correcting your personal information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it.

Please contact:

Email: contact@goinspect.com.au
Phone: (07) 3063 0793

We will take reasonable steps to consider and respond to your request.

Can I deal with GoInspect anonymously?

You can generally browse our Website without identifying yourself.

However, we normally require identifying and contact information to provide quotes, arrange inspections, access properties, prepare reports, issue invoices and communicate with customers.

In those circumstances, it may not be practical for us to provide the requested service anonymously or under a pseudonym.

Privacy complaints

If you believe we have mishandled your personal information or have a privacy concern, please contact our Privacy Officer.

Privacy Officer
GoInspect Pty Ltd
Email: contact@goinspect.com.au
Phone: (07) 3063 0793

Please provide enough information for us to understand your concern.

We will:

  • acknowledge and review your complaint;

  • investigate the circumstances where appropriate;

  • contact you if we need further information; and

  • respond within a reasonable period.

If your complaint relates to the Privacy Act or Australian Privacy Principles and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available from the OAIC at oaic.gov.au.

Third-party websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Changes to our Website

  • Changes to technology or service providers

  • Changes to our information handling practices

  • Changes to applicable law or regulatory guidance

The current version will be published on our Website with its most recent update date.

We recommend reviewing this Privacy Policy periodically.

Terms of Use

This Privacy Policy should be read together with our Terms of Use and any terms applying specifically to an inspection or other service provided by GoInspect.

Contact us

For questions, access or correction requests, or privacy complaints, please contact:

GoInspect Pty Ltd
A.C.N. 617 630 814

Privacy Officer
Email: contact@goinspect.com.au
Phone: (07) 3063 0793
Website: www.goinspect.com.au

Last updated: 11 September 2026