Homeowners meeting an inspector at their new home

GOINSPECT · FREQUENTLY ASKED QUESTIONS

Answers before
you book.

Buying a new home is exciting. Here are clear answers about your inspection, your report and the steps that follow.

START WITH THE RIGHT SERVICE

A guide for every stage of your home.

Handover inspections

What to expect before you receive the keys, from preparing for the inspection to working through rectification.

Read the guide →

Construction stage inspections

Explore the checks at slab, frame, lock-up, pre-paint and handover, with a real frame report.

Read the guide →

Maintenance inspections

Understand a review after moving in, when to book and why you should raise concerns promptly.

Read the guide →

Booking & pricing

Get your price, request a time and tell us who should be involved.

How much does a GoInspect inspection cost?

You can get an instant price through our online quote calculator.

Simply enter the:

  • Property type
  • Property size
  • Property area/location

The calculator will automatically display the price for your inspection, so there is no need to wait for us to manually prepare a quote.

For larger projects, request a builders and developers inspection quote with your project details.

How do I book an inspection?

You can get an instant quote and request an inspection online. Your preferred date and time are subject to availability and confirmation.

Enter your property type, size and location into our quote calculator to see your price automatically.

You can also email contact@goinspect.com.au or call (07) 3063 0793 if you need assistance.

For multi-residential projects anywhere in Australia, builders and developers can contact us directly to discuss the project scope and inspection program.

Is my preferred date and time confirmed automatically?

No. The date and time you select are a request, subject to availability and confirmation. We will confirm the appointment with you and coordinate access where required. If that time is unavailable, we will discuss an alternative.

Can I book before my builder confirms the date?

Yes. You can request an inspection before you know the exact date. Contact us when your builder provides an approximate completion date, then keep us updated as the property becomes ready. The appointment is confirmed once timing, availability and access are agreed.

How long does an inspection take?

There is no set inspection time.

The time required depends on the size and condition of the property and the number of defects present.

As a general guide:

  • A small one-bedroom apartment may take approximately 45 minutes
  • A standard four-bedroom house will usually take around 1.5 hours

Some properties take longer.

We do not rush an inspection to meet a predetermined time limit. We continue inspecting until we are confident we have thoroughly inspected the property and identified the defects within the agreed scope.

Can you include my partner, agent or another contact?

Yes. Tell us who should receive correspondence, invoices or reports, and provide their email address. This can be a partner, buyers agent, builder or someone helping you manage the process. Let us know which contact should coordinate the inspection and which documents they need.

Choosing your inspection

Understand the differences between handover, construction stages and maintenance.

What types of inspections do you provide?

We specialise in new construction and defect inspections, including:

  • Pre-handover inspections
  • Practical Completion Inspections (PCI)
  • New home defect inspections
  • Construction stage inspections
  • Pre-settlement inspections
  • Apartment inspections
  • Townhouse inspections
  • High-rise apartment inspections
  • Builder quality assurance inspections
  • Developer defect inspections
  • Re-inspections

Our primary focus is newly constructed residential property.

What is a pre-handover or Practical Completion Inspection?

A handover inspection checks visible and safely accessible work in your newly built home as construction approaches completion. We look for defects, incomplete work, damage and workmanship issues, then document them in a photographic report for you and your builder.

Practical Completion Inspection (PCI), pre-handover inspection and handover inspection are commonly used for similar checks. The timing and agreed scope matter more than the label. Read our complete handover guide, including preparation, your inspection day and what happens next.

What is a construction stage inspection?

A stage inspection checks accessible work at an agreed point during construction, before later work conceals it. We offer slab, frame, enclosed / lock-up, pre-paint / fixing and handover checks for eligible houses, duplexes and dual occupancies.

The stage, site readiness and scope need to be agreed before booking. A completed-slab check is different from a pre-pour inspection, and waterproofing needs to be checked at the appropriate earlier stage if separately arranged. See what we inspect at each construction stage.

What is a 12-month maintenance inspection?

A maintenance inspection checks visible defects and workmanship issues that have become apparent after you move into your new home. It gives you a photographic record to discuss with the builder, usually around the end of the first year.

Do not wait for this inspection to report a concern. Contract requirements, regulator complaint deadlines and warranty time limits can differ. Read our maintenance inspection guide and raise issues promptly.

Why should I use an independent building inspector?

Builders and site supervisors normally carry out their own quality checks, but an independent inspection provides another experienced set of eyes.

Our role is to independently inspect the completed work and identify defects, incomplete items and workmanship issues that may otherwise have been missed.

Isn't the building certifier already inspecting the house?

A building certifier and a defect inspector perform different roles.

Building certification focuses on prescribed regulatory requirements and mandatory stages of construction.

A defect inspection looks closely at the completed building work, including workmanship, finishes, incomplete items, standards and tolerances.

A property can receive its required certification and still contain defects that require rectification.

What do you inspect?

Depending on the property and inspection type, we inspect accessible areas including:

  • Walls and ceilings
  • Flooring and tiles
  • Doors and windows
  • Kitchens and cabinetry
  • Bathrooms and laundries
  • Plumbing fixtures
  • Electrical fixtures and fittings
  • Painting and plastering
  • Joinery and carpentry
  • Balconies
  • Garages
  • Brickwork
  • Concrete
  • External finishes
  • Fixtures and fittings
  • Other completed building work

We inspect for defects, damage, incomplete work, poor workmanship and items that do not meet applicable standards or tolerances.

What standards do you inspect against?

For Queensland residential inspections, our main reference is the QBCC Standards and Tolerances Guide.

Where applicable, we also consider:

  • National Construction Code
  • Relevant Australian Standards
  • Manufacturer installation requirements
  • Approved plans and specifications
  • Other applicable building requirements

The relevant standard or tolerance depends on the particular building element and defect being assessed.

Do you inspect the roof?

Roof inspections are not included as standard.

For health and safety reasons, our inspectors do not climb onto or walk on roof surfaces unless suitable edge protection and safe access have been provided.

If you would like the external roof inspected, we can provide a drone roof inspection for an additional fee.

Your inspection day

Plan access and attendance so we can inspect the home when it is ready.

When should I book my pre-handover inspection?

We recommend contacting us as soon as your builder gives you an approximate Practical Completion or handover date.

The exact inspection date can then be confirmed once the builder advises that the property will be ready and access is available.

Do I need to attend the inspection?

You do not need to attend the inspection.

Most clients allow us to complete the inspection independently and receive the report afterwards.

If you would like to attend, this can usually be arranged where permitted by the builder and site conditions.

Can you arrange access with my builder?

We can communicate directly with your builder or site supervisor to coordinate inspection access where required.

You can either provide us with your builder's contact details or give your builder our contact details.

Can a builder refuse access to an independent inspector?

While a property remains a construction site, the builder generally controls access.

Most builders regularly deal with independent inspectors and will arrange access subject to their site safety and access requirements.

If your builder requires our insurance, licence or other business information before granting access, we can provide it.

What contact details should I give my builder?

Your builder, site supervisor or construction manager can contact us directly regarding inspection access, dates or site requirements.

GoInspect Pty Ltd
Phone: (07) 3063 0793
Email: contact@goinspect.com.au
Website: www.goinspect.com.au

Your report

Clear photos, locations and descriptions make the next steps easier.

What information is included in the report?

A typical report includes:

  • Defect location
  • Clear defect description
  • Photograph of every defect
  • Responsible trade where applicable
  • Property and inspection information
  • Additional information or measurements where required

The report is designed to clearly communicate what needs to be rectified. See examples of the visible defects we identify, or explore our new-home inspection service.

Do you provide same-day reports?

Same-day reports are provided for standard residential inspections.

Our inspection and reporting system allows defects to be recorded and photographed during the inspection so the completed report can be provided promptly.

Reporting arrangements for large builder or developer projects may vary depending on the scope of the project.

Does the report identify the responsible trade?

Where appropriate, defects are allocated to the relevant trade, such as painting, plastering, tiling, carpentry, cabinetry, flooring, plumbing, electrical, glazing, bricklaying or concreting.

This makes it easier for builders and site supervisors to distribute defects to the appropriate subcontractors for rectification.

Can I send the report directly to my builder?

We will usually send the completed report directly to your builder when their email address has been provided to us.

If we do not have the builder's email address, the report will be sent to you and you can forward it directly to your builder or site supervisor.

Our reports are designed to make the rectification process straightforward, with every defect clearly identified by location, description and photograph.

Can I see a sample report?

Yes. View our anonymised sample reports to see how findings, photos and locations are presented:

These show the reporting format; each property's findings and agreed inspection scope are different.

Rectification & after handover

Use your report to discuss repairs, record outstanding items and arrange a follow-up.

What happens after defects are found?

We document the findings in your report and usually send it directly to the builder when their email address has been provided. The builder can then arrange the relevant trades to assess and rectify the reported items.

Keep a written record of agreed repairs and timeframes. An inspection identifies and records findings; the builder and trades carry out the repairs.

Do you conduct re-inspections?

For an additional fee, we can return after the builder has completed rectification work and check whether the previously reported defects have been adequately fixed.

During the re-inspection we can also identify and report new defects or damage that may have occurred since the original inspection.

The re-inspection provides an updated record of which items have been rectified, which remain outstanding and whether any new issues have appeared.

Can you inspect a property after handover?

Although inspecting before handover is generally preferable, we can also inspect newly constructed properties after handover.

Contact us with the details of the property and we can advise which inspection is most appropriate.

What if the builder doesn't fix the defects?

Notify the builder of the items in writing and give them a reasonable opportunity to respond and rectify them. Keep your report, correspondence and agreed timeframes together.

For Queensland work, check the QBCC defective work complaint process and eligibility and time limits promptly. Different limits apply to different types of assistance; do not assume you can wait until your 12-month inspection. For work outside Queensland, the relevant state authority and contract requirements apply.

Can handover happen while some items remain outstanding?

Whether the home has reached practical completion depends on the contract, the work and the relevant requirements. Minor defects or omissions may remain, but significant issues can affect whether practical completion has been reached.

Record outstanding and disputed items with the builder, together with agreed rectification timeframes. Where appropriate for your contract, QBCC Form 6 – Defects Document can help. Read the QBCC handover and final documentation guidance and keep your inspection report with your handover documents.

Should I withhold final payment if defects remain?

Check your building contract and obtain advice before withholding payment. The inspection report alone does not establish a right to withhold money or decide whether practical completion has been reached.

If there is a significant defect or disagreement about payment or completion, discuss it with the builder and seek advice from a construction solicitor about your circumstances.

About GoInspect

Experienced builders providing independent inspections and practical reports.

Who is GoInspect?

GoInspect Pty Ltd is an independent building inspection company specialising in new home inspections, pre-handover inspections, Practical Completion Inspections (PCI), construction stage inspections and defect inspections.

We work with homeowners, buyers agents, property investors, builders and developers across South East Queensland and Sydney, as well as on multi-residential projects Australia-wide.

Who are the inspectors at GoInspect?

GoInspect is led by experienced builders and building inspectors Daniel Jurekie and Andrew Jurekic.

Both have extensive hands-on experience in residential construction, workmanship, defect identification and building quality assurance.

Daniel also holds a Queensland QBCC Builder – Open licence.

Our team combines practical building experience with specialist knowledge in identifying defects, incomplete work and workmanship issues in newly constructed homes.

How experienced is GoInspect?

Our inspectors have inspected over 10,000 homes.

This experience ranges from individual houses and townhouses through to apartments, high-rise buildings and major multi-residential developments.

We also undertake large-scale quality assurance and handover inspection programs for builders and developers.

What areas and property types do you inspect?

Our residential service areas include:

  • Brisbane
  • Gold Coast
  • Logan
  • Ipswich
  • Redlands
  • Surrounding areas of South East Queensland
  • Selected Sydney areas

We inspect houses, townhouses, duplexes, granny flats, apartments, high-rise apartments and multi-residential developments. Choose your region in our quote form to check availability and pricing. Construction stage inspections are available for eligible houses, duplexes and dual occupancies.

For builders and developers, we undertake multi-residential inspection projects Australia-wide.

Are you insured?

GoInspect holds Public Liability insurance for our building inspection activities.

If your builder requires evidence of insurance before allowing site access, we can provide our current Certificate of Currency.

What makes GoInspect different?

We specialise in new construction and defect inspections.

Our service combines extensive practical building experience, detailed photographic reporting, trade allocation, same-day residential reports and purpose-built inspection software.

For large residential developments, our reporting system can organise defects by trade, unit, level and project area while providing useful defect totals and statistics for the project team.

Our focus is simple: identify defects clearly, document them properly and make it easier for homeowners, builders and trades to get them rectified.

Agents, builders & developers

From a client who cannot attend to a multi-residential inspection program.

Do you work with buyers agents?

We regularly work with buyers agents who require independent building inspections on behalf of their clients.

We can coordinate directly with the buyers agent, builder or site contact and provide a detailed photographic report for the purchaser.

This is particularly useful for interstate investors, clients who cannot attend the inspection themselves and buyers purchasing newly constructed houses or apartments.

Do you undertake multi-residential projects?

We undertake multi-residential inspection projects Australia-wide for builders, developers and construction teams.

This includes apartment developments, high-rise residential buildings, townhouse projects and other large residential developments.

Depending on the project scope, we can inspect:

  • Individual apartments and dwellings
  • Common areas
  • Corridors and lobbies
  • Car parks
  • External areas
  • Streetscapes
  • Other project areas

Our inspection and reporting system is specifically designed to manage large volumes of defects across major residential projects.

How are your multi-residential reports organised?

Our multi-residential reporting system is designed around the way builders, developers and construction teams actually manage defect rectification.

Inspection data can be organised and separated by:

  • Individual unit or apartment
  • Building level
  • Responsible trade
  • Common area
  • Project area
  • Defect totals and statistics

This allows different members of the project team to view the information most relevant to them.

A site manager may need to review defects by unit or level, while a subcontractor may only need to see the defects allocated to their particular trade.

Can defects be separated into individual trade reports?

Defects can be allocated to the responsible trade and grouped into dedicated trade reports.

For example, separate reports can be produced for painting, plastering, tiling, carpentry, cabinetry, flooring, plumbing, electrical, glazing, brickwork, concreting and other project-specific trades.

This allows the builder to issue each subcontractor with a clear list of the items they are responsible for rectifying instead of requiring them to work through the entire project defect list.

Do your multi-residential reports include defect statistics?

Our reporting system provides project defect totals and statistics that can help builders and developers understand the overall condition and progress of the project.

Defect information can be reviewed across units, levels, trades and project areas.

This helps construction teams see where defects are concentrated, which trades have the greatest number of outstanding items and where rectification resources may need to be focused.

Still have a question?

Tell us about your home or project. We can help you choose the inspection and explain the next steps.